Centurion Living Experiences Terms & Conditions 
(“Booking Conditions”)

Section B: your Package Holiday Rights
Except for the Girona Centurion Living Destinations experience, the Event sold to you is a package holiday within the meaning of the Package Travel Directive. The following provisions in this Section B shall not apply to the Girona Centurion Living Destinations Experience.

The American Express Legal entity that sells the Event to you, will be the “Organiser” of the package holiday and will have certain obligations to you in respect of the performance of the Event.

1. Your Financial Protection
Except for the Girona Centurion Living Destinations Experience, we financially protect our package holidays. These arrangements ensure that payments made by you for the Event will be refunded in the unlikely event of the insolvency of the American Express legal entity that has sold the package to you.

Depending on where you are located, your booking will be financially protected as follows:

We are under no obligation to supply you with an Event which is incorrectly priced, even after we have issued our booking confirmation, if the error should reasonably have been apparent to you. In these circumstances, we may contact you for instructions or cancel your booking and notify you so that you can decide what you would like to do.

3. Changes Made By Us Before Travel
As the Event is planned many months in advance, from time to time we may need to make a change to the Event. We reserve the right to do so at any time. Most changes are minor changes, however, occasionally we have to notify customers of a "significant change" that we must make to an Event. A significant change is a change made before the start of the Event to any of the main characteristics of the Event, or any of your special requirements which we have accepted. A significant change may include (but is not a definitive list):

• Significant change of your destination
• If we downgrade your accommodation by a lower official rating
• If the swimming pool will not be available for an extended period during the Event and no alternative pool is available either at the property or nearby

In the unlikely event that we have to make a significant change to the Event, we will tell you as soon as is reasonably possible. You will then have the option to:

1. Accept the proposed change. If this results in an Event of lower quality or cost, you may be entitled to a price reduction; or
2. Reject the proposed change and terminate your booking with a full refund within 14 days of termination; or

We will give you a reasonable period of time to make your decision, which will usually be 14 days from notification of the significant change. If we do not hear from you within this timeframe, we shall be entitled to take further steps to terminate your booking.

Unless the change is as a result of circumstances listed in Section B(9) below headed 'Unavoidable and Extraordinary Circumstances', and subject to the provisions set out in Section B(12) below, if you decide to reject the proposed change and terminate your package holiday with a full refund within 14 days of termination, you may also be entitled to compensation in accordance with the compensation figures shown in the table below.

If you accept the significant change or amend to a different package holiday offered for sale by us (that is of lower quality or less cost than your original booking) you will receive compensation as per Option 1 in the table below. If you reject the significant change and cancel your booking you will receive compensation as per Option 2. The amounts in the table are by way of guideline only and may in appropriate circumstances be increased:

We will endeavour to tell you about a minor change before you travel. However, we will not pay compensation as a result of this change or give you any of the options set out in Section B(3) above.

5. Cancellations By Us Before Travel
On rare occasions, we may have to cancel the Event and we reserve the right to do so. If we have to do so, we will notify you as soon as possible. We will also offer you an alternative, if we are able to do so, and inform you of its impact on the price of your booking. If the alternative Event is of a lower quality or cost, you may be entitled to a price reduction. If we cannot offer you an alternative, or even if you just prefer, we will provide you with a full refund of any payments made for the Event.

You may be entitled to compensation as a result of our termination in accordance with the figures set out in the table above (subject to the provisions set out in Section B(12) below). However, you will not be entitled to such compensation if we are prevented from performing the contract because of Unavoidable and Extraordinary Circumstances (for which see Section B(9) below) and we notify you of the cancellation without undue delay before the start of the Event, or if an Event does not go ahead because the minimum event quota has not been reached in accordance with Section A(5) above.

6. Changes You Make To Your Package Holiday Before Travel
You may transfer your booking to another person provided that the other person is an American Express Centurion cardmember and is 18 years or older. You and the other person accept that you will both be liable, jointly and individually, for full payment of any balance due to be paid and any reasonable fees, charges or other costs arising from the transfer which shall not exceed the actual cost incurred by us due to the transfer of the booking. We shall notify you of these costs upon receipt of your request to transfer.

In order to take advantage of this possibility, you must contact us using the contact details at section A (11) above. You will need to give us reasonable notice of this change so that we can make the necessary arrangements, but 7 days before commencement of the Event shall be considered reasonable.

7. Cancellations By You To Your Package Holiday Before Travel
You may cancel your booking at any time prior to departure subject to the cancellation conditions set out in Section A(6) above.

You shall also have the right to cancel your booking before it starts without paying any cancellation charge in the event of “Unavoidable and Extraordinary Circumstances” (which are described in Section B(9) below) occurring at the place of destination or its immediate vicinity and significantly affecting the performance of the package, or which significantly affect the carriage of passengers to the destination. If you cancel in these circumstances, we shall provide you will a full refund of any payments made in relation to your booking but you will not be entitled to compensation or any of the rights set out in Section B(12) below.

8. Government Advice about Travel to Your Destination
It is your responsibility to ensure that you are up-to-date with the latest foreign travel advice as issued by your government. This information is available from the following sources:

You are required to check the relevant government website for the most up-to-date advice before travelling.

Please note that when determining whether or not the cancellation rights described above have arisen, we will consider the relevant government travel advice. However, this is not the only factor we take into account in determining whether these cancellation rights have arisen.

Ultimately, the existence of these cancellation rights will depend upon the particular circumstances which exist. It may be that the relevant circumstances do not significantly affect our, or our travel provider(s), ability to perform the services, facilities or travel arrangements which form part of the package holiday. It may also be the case that we, or our travel provider(s), may be able to make arrangements which address the issues identified by the government travel advice. In such circumstances, your usual cancellation rights in the event of “Unavoidable and Extraordinary Circumstances” (which are described in Section B(9) below) may not apply. Our usual cancellation charges may apply in these circumstances (for which see Section A(6) above).

9. Unavoidable and Extraordinary Circumstances
In these Booking Conditions, where we refer to “Unavoidable and Extraordinary Circumstances”, it means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken.

This may cover, for example, warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination (e.g. epidemics or pandemics), government laws or guidance or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in this contract.

Except where we say differently elsewhere in these Booking Conditions, we cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of Unavoidable and Extraordinary Circumstances, we have to change the Event after departure, or we, or our travel provider(s), cannot supply the Event, as we, or they, had agreed, or you suffer any loss or damage of any description.

10. Our Responsibility for the Performance of the Package Holiday
We have a responsibility to you as the Organiser for the performance of the travel services which make up your booking under the Package Travel Directive, irrespective of the fact that the travel services are performed by other travel providers.

You must inform us without undue delay of any failure to perform or improper performance of the Event (“Non-Performance”) which you perceive during the performance of an Event. If you fail to do so, this may affect the price reduction or compensation you might otherwise be entitled to. Please contact us using the details set out at Section A(11) above.

If any part of the Event is not performed in accordance with the terms of your booking, we shall remedy that Non-Performance, or if we do not do so within a reasonable time after notification by you, you may do so and request reimbursement of expenses from us. However, these rights will not arise if remedying the Non-Performance is impossible or entails disproportionate costs, taking into account the extent of the Non-Performance and the value of the travel service effected. If we do not remedy the Non-Performance, then you may be entitled to a price reduction or compensation in accordance with Section B(12) below.

If a significant proportion of the travel services cannot be provided as agreed in the booking, we shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the booking. The alternative arrangements shall, where possible, be of equivalent or higher quality than those specified in your booking. Where they are of lower quality you will be entitled to a price reduction as described in Section B(12) below. You may only reject the alternative arrangements we offer to you if they are not comparable to what was agreed in the booking or the price reduction is inadequate. If it is impossible to make alternative arrangements or you reject the proposed alternative arrangements in accordance with this paragraph, you may, where appropriate, request a price reduction and/or compensation in accordance with Section B(12) below, without terminating the package travel contract.

If Non-Performance substantially affects the performance of the Event, and we have failed to remedy it within a reasonable period of time after notification by you, you may decide to continue with your package holiday or terminate your booking without paying a termination fee you may, where appropriate, request a price reduction and/or compensation in accordance with Section B(12) below.

American Express shall be liable only to the extent provided by the law applicable from time to time.

11. Prompt Assistance in Resort
We shall provide you with appropriate assistance without undue delay if you are in difficulty, in particular by providing appropriate information on health services, local authorities and consular assistance; and by helping you make distance communications and helping you find alternative travel arrangements. Typically, we do not charge for this assistance, although we do reserve the right to charge a reasonable fee for such assistance if the difficulty has been caused intentionally by you or through your negligence.

If you are in difficulty and you need our assistance, please contact us using the details set out at Section A(11) above.

12. Price Reduction and Compensation

COMPENSATION FOR NON-PERFORMANCE OF PACKAGE HOLIDAY

(i) You will be entitled to an appropriate price reduction for any period during which there is Non-Performance of the Event, unless this Non-Performance is attributable to you.

(ii) In addition to this, you shall be entitled to receive appropriate compensation from us for any damage you sustain as a result of Non-Performance except where the Non-Performance is:

1. Attributable to you;
2. Attributable to a third party unconnected with the provision of the travel services included in the Event and is unforeseeable or unavoidable; or
3. Due to Unavoidable and Extraordinary Circumstances.

LIMITATIONS ON COMPENSATION CLAIMS

Compensation under International Conventions
(iii) We shall not be liable to pay compensation to you in connection with your package holiday where there are international conventions which limit the extent or the conditions under which compensation would have to be paid by one of our travel providers. These same limitations will apply to us and in an identical manner as if such limitations applied directly to us. These international conventions include (but are not limited to) the Paris Convention in respect of the provision of accommodation. We shall have the full benefit of any limitation of compensation which is contained in these conventions and any other international conventions which govern the travel arrangements which make up the package holiday. Please ask us for copies of these international conventions if you would like to see them. 

Value of Compensation
Our liability to you in connection with the Event shall be limited to a maximum of three times the price of your package holiday, except in cases involving death, personal injury or illness or where we or our travel providers have caused such damage intentionally or with negligence. This maximum will only be payable when every aspect of the Event has gone wrong and you have not received any benefit from your Event.

YOUR ACTIONS IN RELATION TO COMPENSATION CLAIMS

Assisting Us with Your Claim for Compensation
You agree to assist us in recovering from any third party any sum which may compensate us for any sums we pay you. In particular, you agree to assign to us any rights or claims that you may have against any other person whose acts or omissions have caused or contributed to our legal liability to pay you a refund or compensation. You also agree to provide us with all assistance we may reasonably require.

Reporting Illness and Medical Reports
Should you become ill during the Event, you must, in addition to reporting your illness to our representative, consult a local doctor and also consult your GP upon your return home. Should you then wish to make a claim against us as a result of that illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors.