Course contents

Course Description

Code

4 CO19SLIX7000

Name

Service Design Thinking

Credits

5 cr

Credits in Foreign Language

5 cr

Objectives

The student obtains an overview of the service design thinking and methods. He/she acquires knowledge of specific techniques and guidelines which emphasize the aspects of user-centric and culturally & socially appropriate service design. The student also learns to understand important factors to consider when developing and applying service design processes.

Content

This course is based on practice-oriented online education. Online studies. Literature. Guided exercises.

Requirements

The evaluation is based on the student's online tasks – how carefully and deeply the service design project has been made.

Methods

• The Moodle platform opens up for orientation and access on 16.9.2019.
• The course will be opened on 16.9.2019 and will be closed on 20.12.2019 at 11:55 pm.
• Assessment will be registered by 20.1.2020.

Grading Scale

Passed - Failed

Course material

Stickdorn, M., Lawrence, A., Hormess, M. & Schneider, J. 2018. This is Service Design Doing. Applying Service Design Thinking in the Real World. Sebastopol: O’Reillys Media.

Prerequisites

-

Contact

Kettunen Ilkka, ilkka.kettunen@savonia.fi